How To Submit A Ticket

Created by Akabot Support, Modified on Thu, 21 Aug at 6:04 PM by Akabot Support

This page introduces how to submit a ticket. If you have any questions or concerns about the Akabot Platform and related services, please feel free to contact us.

Step 1: “Submit a ticket” in the upper right corner of the akaBot Portal to go to the inquiry screen.

Step 2: Enter your (or the person making the inquiry) "Email address".

Step 3: Enter the Subject. The subject's should be followed the format:

Format: [Company/ Project name] Inquiry type - Issue

Example: [FPT] Bug report - Can not activate the license

Step 4: Choose the ticket Type from the drop-down list: Question, Bug report, Change request, Feature request, Improvement, Request.

Step 5: Select the appropriate category from the "Components" categories: Center, Studio, Agent, License, Activity, DesktopTrigger, DataService, Insight, AutomationHub, AppConnect.

Step 6: Enter "Company name"

Step 7: Choose "Product"

Step 8: Write your Bot/ Workflow name

Step 9: Write a "Description".

In the "Description" please provide detailed information by answering the following questions:

a) Indicate the current stage/ phase/ status of your project (eg: Golive, POC, Development, UAT,..)

b) A clear and specific description of the problem or request, including details about any error messages received, environments, versions,...

c) Attach relevant log files, screenshots, screen recordings, or any other evidence that helps us understand the issue.

d) Confirm whether we are allowed to access your workstation remotely, if needed.

e) Availability for call back or visit, specifying the shift or time of day

f) Indicate the urgency level which should follow our policy and standards as outlined HERE.

Step 10: Click "Attachment" to add screenshot, record or log file,... then click "Submit" to complete your inquiry.