This section outlines the information that should be provided to support when issues or errors occur while using akaBOT Studio/Agent.
Contents
- Explanation
- Information List - Environment
- Information List - akaBOT
- Information List - Logs
1. Explanation
When an issue occurs while using akaBOT Studio or Agent and you need to consult with your sales representative or support, please provide the following information.
2. Information List - Environment
Item No.
| Information
| Example
|
1
| PC Environment
| Physical desktop PC, physical laptop PC, AWS EC2, Workspaces, Azure, etc.
|
2
| Virtual Environment Information
| Hyper-V, VMware, etc.
|
3
| OS Information
| Windows 10 Enterprise (Version 10.0.18363, Build 18363) 64-bit Japanese, etc. <br> *Please check Version/Edition in "Control Panel > System and Security > System" or "System Information". <br> *Also specify the language used.
|
4
| Image
| Photos, screenshots, or videos showing the situation at the time of the issue
|
5
| Remote Access Availability
| OK to connect via Remote Desktop or TeamViewer, etc.
|
6
| OS Login User at Execution
| Administrator rights, general user, etc.
|
7
| akaBOT Studio/Agent Installation
| Executed with administrator rights, executed with general user rights, user selected at installation <br> *You can choose between "All users" and "This user only" during installation. The default is "All users".
|
3. Information List - akaBOT
Item No.
| Information
| Example
|
1
| Target Product
| Studio, Agent
|
2
| Version
| 2.0.5.1, 2.1.0.0, etc.
|
3
| Occurrence Frequency
| Every time on execution, once every 2-3 times, used to run without error but occurs every time after doing a specific task, etc.
|
4
| Browser Information*
| Chrome Version: 88.0.4324.104 (Official Build) (64-bit), etc.
|
5
| Application Information*
| Microsoft Excel 2016, etc. <br> *Only if applicable
|
4. Information List - Logs
Item No.
| Information
| Details
|
1
| Event Logs*
| Open Event Viewer and save files from "Application" and "System" within "Windows Logs" using "Save All Events As".
|
2
| akaBOT Logs*
| Refer to "Local Storage of Studio/Agent Logs". <br> *Only if obtainable
|
